ELEVATE launches WorkerApp to address the increasing need for real-time communication with workers

  • Published: 14 July 2020

To be resilient, supply chains must be able to quickly understand and respond to worker’s needs. On Tuesday, July 14th ELEVATE, and Fung Group announced an agreement to transfer Fung Academy’s WorkerApp to ELEVATE. The app addresses the increased need for real-time communication with workers to manage supply chain disruptions. Workers can raise issues and know they will be addressed. Companies can keep workers informed and make decisions based on data on retention and productivity.

ELEVATE is a pioneer in supporting buyers and suppliers to use technology-supported worker engagement. WorkerApp takes advantage of accessible technology to simplify two-way communication between factory management and workers. WorkerApp offers “3-in-1” functionality putting three essential tools into 1 app in a way that is compelling to workers.

  1. Virtual feedback box for workers to raise concerns and suggestions.
  2. Survey tool to gather worker opinion.
  3. Mobile alert and training tool to share important information and courses with workers.

The app includes content on COVID-19 hygiene and preparedness. WorkerApp can also push essential communication such as a Covid-19 Health Declaration Survey to all workers to screen their health status. By expanding the availability of the app we aim to transform and improve factory performance and strengthen the recovery of retail supply chains from COVID-19.

WorkerApp was launched in 2018 as a service to the consumer goods supply chains operated by Fung Group and is currently used by over 50 factories in Vietnam, Indonesia and India. It is available in 7 languages including English and has over 300 pieces of educational content including animations, lessons, presentation and bite-sized learning tips on topics such as worker safety, health and wellbeing and personal development.


WorkerApp will be integrated into the capacity building and advisory services operated by ELEVATE, including the EiQ analytics platform and EiQ Supplier Solutions. This contributes to ELEVATE’s Worker Engagement tools to reach over 5 million workers at over 3,000 workplaces in over 30 countries.

Now more than ever, companies need direct engagement with workers, 365 days a year. With better insights from WorkerApp, factory management can increase employee engagement and morale, and enhance communication between workers and supervisors – all helping boost employee retention and productivity,” said former VP Capacity Building.

Learn more about WorkerApp


ELEVATE is the leading business risk and sustainability solutions provider. We deliver improved organizational performance through sustainability and supply chain assessment and auditing, consulting, program management and analytics. We shape the industry with our innovative solutions to complex problems, by designing and implementing customized programs and technology that provide complete insight into risk and improve supply chain resilience and sustainability performance. ELEVATE is headquartered in Hong Kong, and the company’s 500+ employees oversee work in over 100 countries. 

For more information, visit www.elevatelimited.com

About Fung Group

Fung Holdings (1937) Limited, a privately-held business entity headquartered in Hong Kong, is the major shareholder of the Fung Group of companies, whose core businesses operate across the entire global supply chain for consumer goods including sourcing, logistics, distribution and retail. The Fung Group comprises over 34,000 people working in more than 40 economies worldwide. We have a rich history and heritage in export trading and global supply chain management that dates back to 1906 and traces the story of how Hong Kong and the Pearl River Delta emerged as one of the world’s foremost manufacturing and trading regions. We are focused on both creating the Supply Chain of the Future to help brands and retailers navigate the digital economy as well as creating new opportunities, product categories and market expansion for brands on a global scale.  

Listed entities of the Group include Global Brands Group Holding Limited (SEHK: 00787) and Convenience Retail Asia Limited (SEHK: 00831). Privately-held entities include Li & Fung Limited, LH Pegasus, Branded Lifestyle Holdings Limited, Fung Kids (Holdings) Limited, Toys “R” Us (Asia) and Suhyang Networks.  

For more information, please visit www.funggroup.com  

Media contacts:

Kevin Franklin, ELEVATE

Diane Quilindo, Fung Group
Tel: +852 2806 5829